Refund policy

At Addimont, we stand behind our products and want you to shop with absolute confidence. That is why we offer both a legal return policy and a Risk-Free Satisfaction Guarantee.

1. Our Risk-Free 30-Day Satisfaction Guarantee
We want you (or your pet) to try our supplements completely risk-free. If you are not fully satisfied with your first purchase, we will refund your money—even if the bottle has been opened and used.
* The Rules: This guarantee applies strictly to your very first order of any specific product.
* The Limit: It is limited to one opened bottle/container per household.
* The Timeline: You must claim your refund within 30 days of receiving your order.
* Note: Shipping fees from the original order are non-refundable, and we do not cover return shipping for the empty/used bottle unless requested by our team.

2. Standard Returns (Unopened Items & Multi-Buys)
If you change your mind or ordered a multi-pack (e.g., a "Buy 2 Get 1 Free" bundle) and want to return the rest, the following UK statutory rules apply:
* You have 14 days from delivery to notify us of your intent to return, and another 14 days to send the items back.
* Except for your very first container (covered by our Satisfaction Guarantee above), all other items must be unopened, unsealed, and in their original packaging for hygiene and health protection reasons.

3. Subscription Orders & Cancellations
To give you complete control over your health routine, our subscription service is fully flexible:
* Managing Subscriptions: You can pause, skip, amend, or cancel your subscription at any time via your online account dashboard, or by emailing us at info@addimont.uk.
* Cancellation Deadline: You must cancel or amend your subscription at least 48 hours before your next scheduled billing date. Once a subscription order has been processed and billed, it cannot be cancelled for that month.
* Subscription Refunds: Automatic recurring subscription renewals are not eligible for our 30-Day Satisfaction Guarantee. The guarantee only applies to your first-ever purchase of the product. If a recurring subscription order ships, it can only be returned if the items are completely unopened and sealed.

4. Damaged or Faulty Items
If your order arrives damaged, leaking, or defective, please take a photograph and contact us immediately. Under the UK Consumer Rights Act, you are entitled to a full replacement or a full refund for any faulty goods reported within 30 days of delivery. We will cover all return shipping costs for faulty items.

5. How to Request a Refund or Return
1. Email our support team at info@addimont.uk with your order number and the reason for your request. You can also initiate your return online through your customer account.
2. Our team will verify if your request falls under our Satisfaction Guarantee, Standard Return, or Faulty Goods policy and provide you with a return authorization and return address.
3. Once approved, refunds are processed automatically back to your original payment method within 14 days.